Return and Refund Policy

At Hyrod, we strive to provide products that meet your expectations. If a purchase is not right for you, eligible items may be returned in accordance with the policy outlined below.

How to Request a Return

To begin the return process, please email support@hyrod.com with your order number and a short description of the reason for your return request.

Once your request has been reviewed, our team will provide detailed instructions for returning the item.

For protection during transit, we recommend packaging the product carefully before shipping it back.

Return Eligibility

To qualify for a return, all of the following requirements must be met:

• The request is submitted within 30 days of delivery
• The product remains unused and unmodified
• All original packaging materials are included
• Accessories and components are returned with the item
• The merchandise is returned in its original received condition

Return Window

Return requests must be received within 30 days after the package is marked as delivered. Requests submitted beyond this timeframe are not eligible for processing.

Refund Information

• Returned items are inspected upon arrival
• Approved refunds are issued to the original payment method
• Payment providers may require additional processing time
• Most refunds are completed within approximately 7 business days after approval

Need a Replacement Instead?

If you prefer an exchange rather than a refund, contact support@hyrod.com for assistance.

Please note that replacement requests depend on inventory availability at the time your return is reviewed.

Shipping Costs for Returns

Customers are responsible for return shipping arrangements and associated shipping expenses. Hyrod does not apply restocking fees or return handling charges on approved returns.

Order Changes & Cancellations

Requests to modify, update, or cancel an order can only be accommodated before fulfillment begins. Once processing or shipment has started, changes can no longer be guaranteed.

Wrong, Damaged, or Defective Items

If you receive an item that is damaged, defective, or different from what was ordered, please contact us as soon as possible.

Providing the following details will help us review the issue more efficiently:

1. Your order number
2. A description of the issue
3. Clear photos of the item and packaging received

After evaluation, our support team will determine the most suitable resolution, which may include a replacement or another appropriate solution.

Additional Information

For more details regarding purchase conditions and customer responsibilities, please review our Terms of Service.